Soft-Selling

Soft-selling is about incorporating human touch in selling and with-holding the onslaught of new technology in our daily working life.

Soft-selling means:

1) Spending more time listening than talking

2) Selling relationships and not just moving products or services

3) Focusing on what the customer wants or needs, and not just what you have to sell

4) Being a resource to your client

5) Caring more about clients and their needs or wants along with using sophisticated sales skills or mastering product knowledge

6) Promising a lot and delivering more

7) Exceeding customer expectation and not just meeting them

8) Walking your talk

The structure of sales have five ingredients:

1) Attitude Management

2) Prospecting

3) Presenting

4) Closing the sale

5) Servicing the customer for repeat and referral business

How staffs balance the human touch with technical efficiency is the key to pleasing customers and better sales.


*From Tim Connor, author of Soft Sell.

Myself

Mind cluttered with all the misery,
From works which i don't fully understand,
I become stress and pimples on my faces,
Reminds me of the useless me.
But wait, my friend said that his is a small matter,
Health is the most important,
We only live shortly, why bother with all these,
Need to think and go with the flow,
Sometimes carefree would be better,
Comparing with others is useless,
Just do the best that you can,
and do what you like.
Don't pressure yourself,
Tmr will better,
Hopefully i will sleep good tonight,
but surely with tears in my heart,
The cycle continues tomorrow....
the incompetent me suffering...

The Great Debaters

On the scene before the battle with the Harvard's team, when James is going to debate instead of Henry...

Henry Lowe: Who's the judge?
James Farmer, Jr: What?
Henry Lowe: Who's the judge?
James Farmer, Jr: Judge's God.
Henry Lowe: Why is it God?
James Farmer, Jr: Cause he is who decides who wins and loses, not my opponent.
Henry Lowe: Who is your opponent?
James Farmer, Jr: He doesn't exists...
Henry Lowe: Why doesn't he exist?
James Farmer, Jr: Because he is a mere deceptive voice to the truth that speaks...

Success and life

Success is a journey and not a destination. Do not rest on our laurels and be complacent if where have achieve our goal/objective/good results but continuously remains improve ourself and try keep our performance consistent or better.

If we were to rest, others will catch up to us. It also doesn't not mean that we should not celebrate and be proud of our success because we deserve what we achieved through hard work and perseverance - only that we should not be off guard and get too carried away. In fact, it is important to pamper and be good to ourselves because it will keep us going...

The only true wisdom is in knowing you know nothing

A classic line by Socrates.

This line reminds oneself to be humble and keep our feet to the ground. Learning is a lifelong process and there is nothing more shameful than to be a smart-ass and pretend to know everything.

Always enter into a discussion/meeting/lecture/class with a mind like a sponge to absorb everything possible and then we can later filter/analyze information later on.

During a conversation, practice the 'listen to understand then to be understood' approach.

Only when a there is a war, a hero will rise

It is only during a turmoil that will give opportunities to heroes to shine and prove their capability.

One Man's loss is a another's man gain!

Well, that is the principle of life. No moral justification in this quote.

We shouldn't be sorry about the loss of the man and think this is unfair gain by the other man.

If you cannot capitalize on something, might as well let other benefit right? :-)